To be honest, no one can anticipate needing a tow truck since you never know when a breakdown may occur. The most common error individuals make is losing their cool, picking up their phone, and choosing the first shop that displays on a quick search.
But what if they turn out to be the incorrect towing service for you? What if the truck driver overcharges you or causes more issues? Or what if the towing firm you choose promises the driver would be in 10 minutes but arrives an hour later? Though making errors like these in an emergency is typical, knowing how to find the finest tow truck service may save you a lot of time and make your life simpler. Here are some helpful guidelines to keep in mind when selecting a towing service for your truck.
1. Professionals with years of experience
An excellent tow truck business has a professional approach. They will be kind to you and will take your situation seriously. How thoroughly the organization explains its services to you over the phone is a simple way to determine whether or not they are professional. Reputable towing firms will openly discuss all of the potential costs and provide you with a realistic arrival time.
2. There are no hidden fees
You get what you pay for, but no one wants to overspend or be hit with unexpected fees later. Make sure that the provider you pick tells you the real cost of the service upfront, and addresses the possibility of additional costs that may not be able to be determined until a driver arrives.
If your truck needs substantial repairs, you may choose to have it towed to your mechanic, depending on its condition. Whatever the situation, you will have to pay a fee per mile, and you should make an informed decision. If your truck needs repairs, go immediately to the shop, even if the shop is further away. You will save both time and money by doing so. The cost per mile varies by firm and is also affected by the time of day. For example, you may have to pay a premium if you need towing on holiday or at midnight. Some firms may charge you more if your vehicle is trapped in a ditch or the mountains.
You should be informed about hookup fees. The charges of hooking the truck to the tow truck are known as hookup fees. On the other hand, some firms will give you a very low hookup charge to get you up and running as fast as possible, leading you to believe that this is the only amount you will have to pay for towing. The price per mile and other hidden expenses, like towing on weekends or holidays, are not disclosed.
When paying for towing, you should think about how you want to pay. When you don't have enough cash, you'll have to depend on your credit card. It is preferable to inquire about payment options with the firm ahead of time to ensure that you are fully prepared to have your truck towed.
3. Check if you can get the services of an experienced driver
Don't hesitate to ask your towing firm to send a seasoned driver to assist you. Professional tow truck businesses educate their drivers regularly on how to deal with emergency scenarios, but if you're choosing a service for the first time, be sure their drivers know how to deal with difficult situations.
You may ask for the driver's credentials and ask random questions about his previous job experience when he arrives to you. This will give you insight into how experienced the tow truck driver is and whether or not he’s capable of handling the issue.
4. Read customer reviews
Customer reviews will be available on a respectable towing company's website. Before you call, please spend a few minutes reading what other customers have to say about their service. Customer satisfaction is a bonus when putting your faith in a towing firm.
Depending on the kind of truck, a competent towing service should be able to supply several types of tow vehicles. The four primary categories and their applications are as follows:
Wheel Lift Tow Truck: Instead of chains, these trucks employ metal yokes to avoid damage to your truck. A hydraulic lift suspends your truck from the ground when this yoke is attached exactly beneath the rear or front wheels. They are affordable, but they are not exceptionally safe or secure.
Flatbeds: The most regularly utilized trucks all over the globe. They have a flat-top bed that is vacant. The hydraulics allow this bed to be moved higher and downwards, and it may be used to pull various vehicles.
Haul Trucks: These have hooks and chains that are usually used to tow freight and aren't particularly frequent. They connect your truck to the bed, then wrap the chain around it, perhaps damaging or scratching its body. They are exclusively used to dispose of garbage and destroyed trucks.
Integrated Tow Truck: These are used for towing heavy-duty vehicles such as trucks and buses. They include additional axles to boost hauling strength and are designed for heavy-duty use.
Now you know how to look for a tow truck. The majority of towing businesses do not cover large regions. Before you give them a call, double-check that they serve your location. Furthermore, a competent tow truck firm must be accountable and accessible within 20-30 minutes after hanging up the phone with you. Depending on your location, the driver may take longer or shorter to arrive.