Frequently Asked Questions

Does Fran Rock Truck Services offer roadside assistance services?

Yes. We offer 24/7 roadside assistance. Whether you need a tire changed or your coolant system fixed, Fran Rock Truck Services has you covered. We also offer a full set of towing and mobile repair services, so be sure to choose the service that fits your needs best.

Can I drive with an overheating engine?

No. We highly recommend ceasing the operation of your vehicle if your engine starts to overheat. Driving with an engine that’s overheating can cause catastrophic damage. Anything from a blown head gasket to a full drivetrain meltdown could happen. Repairing the coolant issue is going to be a lot cheaper than rebuilding your engine!

What types of towing does Fran Rock Truck Services offer?

Fran Rock Truck Services will tow anything from light-duty vehicles to 18-wheelers. With a full fleet of tow-ready vehicles capable of transporting virtually anything, you can rest assured knowing that Fran Rock Truck Services has you covered. Our fleet consists of heavy-duty rollbacks for towing light-duty trucks, heavy-duty wreckers for towing large 18-wheelers, and heavy wreckers with cranes for large-scale recovery jobs.

Does Fran Rock Truck Services do major engine repairs?

Yes. Our technicians here at Fran Rock Truck Services are more than capable of performing even the most complex engine repairs. Whether it be a blown head gasket or a full engine rebuild, you can rest assured knowing Fran Rock Truck Services has your back. Unlike other shops, our process for rebuilding engines is not one that takes a super long time. We try and get you in and out of the shop as fast as possible.

What’s the difference between Roadside Assistance and Mobile Service?

Although both mean we come to you, they’re still very different. Roadside assistance is on an emergency basis. If you’re broken down on the side of the highway, we’ll come to get your truck running so that you can exit the freeway and get to a safe location. Mobile service on the other hand is appointment based. By scheduling an appointment, you’re giving us time to prepare. Not to mention you can schedule the appointment on your lunch break, meaning you’re not losing any money!

My engine is overheating. What does this mean?

An overheating engine can mean a lot of things, but it’s most commonly an indicator of a bad coolant system. Sometimes radiator fans brake, or coolant leaks out of the bottom of your system. Regardless of the issue, Fran Rock Truck Services will have your truck fixed up and out of the shop quicker than anyone else in New York State.

What is preventative maintenance?

Preventative maintenance is a way to prevent unplanned breakdowns. It allows you to ensure small issues don’t become big issues, and big issues don’t become catastrophic. Preventative maintenance includes items like engine oil changes, tire rotations, coolant changes, and more. These services will lengthen the lifespan of your vehicle, and save you money in the long run.

Don’t see the answer to your question?

Call us today for more information on our vast array of services at Fran Rock Truck Services.